Cancellations or missed appointments.
We appreciate that occasionally appointments have to be cancelled due to an emergency but we do ask that you give at least 24 hrs notice whenever possible prior to cancellation so we may offer the slot to a client on the waiting list. We will always try to accommodate your dog and reschedule wherever possible.
If an appointment is missed or cancelled with less than 24 hours notice, we reserve the right to charge a cancellation fee. May we also politely request that you arrive on time for your appointment and that your dog is walked and toileted beforehand.
As we are very busy, if you are more than 15 minutes late to your appointment it does have a knock on effect for the rest of the appointments during the day. If this is the case, unfortunately we will have to re-schedule and charge our cancellation fee.
Regular Grooming Schedule.
We recommend our clients to be on regular grooming schedules depending on their coat type and condition eg, we recommend Poodle crosses to go no longer than 6-8 weeks between grooms. This is because their coats can matt easily and need regular maintenance. We will personally asses your dog's coat and let you know the time we advise to book between grooms.
If you do not wish to follow our recommended schedule we will have to add a fee onto the groom. This is because the groom will take more time and require extra work.
Your SK-9 Spa Grooming Team