Cancellations or missed appointments
We have had a few last minute cancellations and no shows over the last year and when this happens we struggle to fill these appointments.
We appreciate that occasionally appointments have to be cancelled due to an emergency but we do ask that you give at least 24 hours notice whenever possible prior to cancellation so we may offer the slot to a client on the waiting list.
We will always try to accommodate your dog and reschedule wherever possible.
If an appointment is missed or cancelled with less than 24 hours notice, we reserve the right to charge a cancellation fee.
May we also politely request that you arrive on time for your appointment and that your dog is walked and toileted beforehand.
As we are very busy, if you are more than 15 minutes late to your appointment it does have a knock on effect for the rest of the appointments during the day. If this is the case, unfortunately we will have to re-schedule and charge our cancellation fee.
Your SK-9 Spa Grooming Team